Contact Greensburg Water Restoration

What's safe to do before the crew shows up in Greensburg?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• A backup through the floor drain should be handled as sewage cleanup until the crew says otherwise, so stop using sinks and toilets for now.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What details help the crew show up ready in Greensburg?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Which fixture or pipe is leaking, or that you can't tell yet.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether the basement walls are wet or just the floor.
• Whether this happened overnight or in the last hour.
• If there's a dog or other pet the crew should know about.
• If you plan to file a claim, which company your policy is with.
• If the furnace or water heater got wet.

It's fine to guess on any of these, and the crew will confirm the details on site.

What will the crew do first when they arrive?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

For a sewage backup, expect the crew to clean and disinfect the area before drying starts, and to remove soaked materials that can't be saved.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

What should the crew know about homes in Greensburg?

You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Older cast iron sewer lines can crack or fill with tree roots, and a backup through a floor drain is often the first sign. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Mention any of this when you call, and the crew will plan around it.

Which areas around Greensburg can call this number?

This number covers Greensburg and its neighborhoods, including these:

• Historic Downtown District
• Westridge · most with basements
• Sand Creek Subdivision · homes from the 2010s to 2020s, basements are common
• North Greensburg / North Park Area · much of it from the 1950s to 1970s, basements are common
• Park Road / Decatur County Park Corridor · most with basements

This number also takes calls from nearby Westport and Batesville. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. You can read more about water damage restoration in Greensburg and basement flooding.

What questions come up before a call?